Privacy and Confidentiality Policy
Last Updated: February 9, 2026
ONLINE AIRPORT TRANSFERS LLC ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy and Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services.
Information We Collect
Personal Information
When you book our services, we may collect the following personal information:
- Full name and contact information (phone number, email address)
- Pickup and drop-off locations
- Flight information (airline, flight number, arrival/departure times)
- Payment information (credit card details, billing address)
- Special requests or accommodation needs
- Communication preferences
Automatically Collected Information
When you visit our website or use our services, we may automatically collect:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Location data (with your permission)
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our transportation services, including scheduling pickups, coordinating with drivers, and ensuring timely arrivals
- Communication: To send booking confirmations, service updates, flight monitoring alerts, and respond to your inquiries
- Payment Processing: To process transactions and send receipts for services rendered
- Customer Support: To address your questions, concerns, or complaints and provide technical support
- Service Improvement: To analyze usage patterns and feedback to enhance our services and customer experience
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Safety and Security: To protect the safety of our customers, drivers, and staff, and to prevent fraud or unauthorized activities
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, technology providers, and communication platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Drivers and Transportation Partners
We share necessary booking information with our drivers to facilitate your transportation service, including your name, contact number, and pickup/drop-off locations.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission and storage
- Secure payment processing through PCI-compliant payment gateways
- Regular security assessments and updates to our systems
- Restricted access to personal information on a need-to-know basis
- Employee training on data protection and confidentiality
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices to safeguard your data.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Booking and transaction records are typically retained for a minimum of seven years for accounting and legal compliance purposes. When your information is no longer needed, we will securely delete or anonymize it.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you
- Correction: You may request correction of inaccurate or incomplete information
- Deletion: You may request deletion of your personal information, subject to legal retention requirements
- Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly
- Data Portability: You may request a copy of your personal information in a structured, commonly used format
To exercise any of these rights, please contact us using the information provided at the end of this policy.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website functionality and performance
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy and Confidentiality Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy and Confidentiality Policy or our data practices, please contact us:
Your Consent: By using our services and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy and Confidentiality Policy.