Return Policy
Last Updated: February 9, 2026
At ONLINE AIRPORT TRANSFERS LLC, we strive to provide exceptional transportation services. This Return Policy outlines our cancellation and refund procedures for our airport transfer and transportation services.
Cancellation Policy
Cancellations Made 24+ Hours in Advance
If you cancel your reservation at least 24 hours before your scheduled pickup time, you are eligible for a full refund of any prepaid amounts. The refund will be processed within 5-7 business days to your original payment method.
Cancellations Made Less Than 24 Hours in Advance
Cancellations made less than 24 hours before your scheduled pickup time may be subject to a cancellation fee of 50% of the total service cost. This fee covers operational costs and scheduling adjustments.
No-Show Policy
If you fail to appear at the designated pickup location at the scheduled time without prior cancellation notice, the full service fee will be charged with no refund available. We recommend contacting us immediately if you anticipate being late or need to reschedule.
How to Cancel Your Reservation
To cancel your reservation, please contact us as soon as possible using one of the following methods:
- Phone: 786-519-5388
- Email: davidnedjar@onlineairporttransfers.com
Please provide your reservation confirmation number and contact information when requesting a cancellation.
Flight Delays and Changes
We understand that flight schedules can change unexpectedly. Our policy regarding flight delays and changes includes:
- We monitor flight arrivals and will adjust pickup times accordingly at no additional charge
- If your flight is significantly delayed or cancelled, please contact us to reschedule your transfer
- No cancellation fees apply when rescheduling due to airline-related delays or cancellations
- We recommend providing your flight information at the time of booking for optimal service
Refund Processing
Approved refunds will be processed according to the following timeline:
- Refunds are processed within 5-7 business days of cancellation approval
- The refund will be credited to the original payment method used for booking
- Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account
- You will receive an email confirmation once your refund has been processed
Service Modifications
If you need to modify your reservation (change pickup time, location, or destination):
- Modifications made 24+ hours in advance are free of charge
- Modifications made less than 24 hours in advance may be subject to availability and additional fees
- Contact us as soon as possible to discuss modification options
Exceptional Circumstances
We recognize that unforeseen circumstances may arise, including medical emergencies, severe weather conditions, or other extraordinary situations. In such cases, please contact us directly to discuss your specific situation. We will work with you to find a fair and reasonable solution, which may include waiving cancellation fees or rescheduling your service at no additional cost.
Disputes and Questions
If you have any questions about our Return Policy or wish to dispute a cancellation fee, please contact us:
Note: This Return Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates. The most current version will always be available on our website with the last updated date clearly displayed.